Orders and Deliveries

Your order at Fenando

At Fenando, we do everything we can to deliver your order quickly and safely. Below you will find all the information about our ordering and delivery process.

How to order?

Ordering at Fenando is easy. Add the desired products to your shopping cart, go to the checkout, and follow the steps to place your order. You will receive a confirmation email after placing your order.

Average delivery times

We strive for the best price-quality ratio for our products. Therefore, we choose to ship the products directly from the supplier. This allows us to save significantly on transport, storage, packaging, and shipping costs and offer the products at a fair price. Every order is processed within 24 hours, and the average delivery time is 7 - 14 days.

Always free shipping

We cover the shipping costs ourselves. Every order is delivered to your home 100% FREE of charge. There is no minimum order quantity required.
Track your order
You can track your order via our Track and Trace page. The Track and Trace can be followed online anytime and anywhere from 2 - 3 days after your order, so you know exactly when to expect your products at home.

Questions about your order?

Do you have questions about your order? We recommend checking the frequently asked questions page first. Is your question not listed there?
Click here to contact us directly.
Our team is always ready to assist you with any questions! If you have any questions, please feel free to let us know via this contact form. We will answer your question within 24 hours!